DJI Care Refresh (DJI Pocket 2)

Item Code: CRFOMP2

For a small additional charge, DJI Care Refresh (1-Year Plan) provides 2 replacement units within 1 year, covering accidental damage. Other exclusive services include International Warranty Service, VIP phone service, free two-way shipping, and more.

Please Note: Your Care Refresh Activation Code Will Be Emailed Instantly After Purchase (May go to Junk/Spam).

Please Note:

The product you wish to bind DJI Care Refresh to must be Australian Stock (AU). The benefits from DJI Care Refresh can only be utilised on products purchased through official or authorised Australian channels.

DJI Care Refresh can be purchased only if your product has not been activated or has been activated for less than 30 days.

Each time you request a replacement, you'll receive a replacement unit that is new or equivalent to new in performance and reliability.

Click here to check the status of your Care Refresh Plan

AUD $49.00 

The DJI Care Refresh for the DJI Pocket 2 is the perfect way to protect your investment. It's a comprehensive service plan that offers two replacements units in one year, allowing you to enjoy your DJI product with greater peace of mind wherever you go. With the DJI Care Refresh, you will receive a prioritised replacement service including accidental water damage. The care program minimises downtime and will get you back to filming in no time.

Your DJI Pocket 2 is eligible for DJI Care Refresh provided it meets the following criteria:

▪ Brand new unactivated gimbal
▪ Activated for less than 30 days
▪ Genuine Australian Stock 


Two Fast Replacements

The DJI Care Refresh offers two replacements in one year. You can have your product replaced for a small excess fee.

The first replacement fee is $49 AUD with the second replacement fee being $69 AUD.


Global Service and Support

Exclusive International Warranty Service provided by DJI Care Refresh, you can have access to replacement or repair service at any DJI Authorised Repair Centre across the globe after confirming the product eligibility. The international warranty service is only available for DJI products purchased from official DJI Stores and Authorised Resellers such as D1 Store.


Full Coverage, Hassle-Free

DJI will replace your product if an accident occurs. Whether it's from water damage, collision or any other reason. The replacement units that are provided are brand-new products or equivalent to brand-new products in performance and reliability.


Free Shipping

DJI will cover shipping costs both ways anytime a product is sent back for the replacement service.


Exclusive Service

DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.


DJI Care Refresh Service Process

When an accident occurs involving your aircraft, you can choose replacement or repair at an additional cost and the DJI Service Centre will respond to your request accordingly.

General

Does the DJI Care Refresh Extend My Warranty Period? 

1 Year Plan does not extend the standard 12 Month Warranty. 
If your drone is purchased through D1 Store, your drone will have the 2nd year extended warranty (excluding batteries) by default. 

2 year Plan does extend the standard 12 Month Warranty out to 24 Months Warranty. This is calculated from when the DJI Care Refresh is bound to your drone. 

What happens If I am not eligible for DJI Care Refresh? 

Email support@d1store.com.au with your drone model and serial number. We will ask for 2 simple photos and will re-open the care refresh binding window for ~24 hours. 

When does the DJI Care Refresh period start? 

It is calculated from when the DJI Care Refresh service is bound to your aircraft no matter when your device was activated, 

How do I bind my DJI Care Refresh? 

Visit https://service.dji.com/care/active and enter your Activation Code (Serial Number on the invoice), Your Drone Serial Number and your Contact Details. 

What if I miss the DJI Care Refresh Binding Period? 

No Stress! Email support@d1store.com.au with your order number, drone serial number and model. Our team will them provide the necessary instructions to get your Care Refresh bound! 

How does DJI Care Refresh differ from Manufacturers Warranty? 

The DJI Care Refresh covers for Pilot/User error whereas the Manufacturers Warranty covers the product malfunction due to a non-user error.

If a malfunction occurs during the warranty period, DJI will provide the appropriate service whether that is replacement or repair. 

If a user error occurs, you will simply need to pay an excess fee (if you have enough replacements remaining on your care plan) and DJI will exchange the damaged drone for a replacement drone (if the error occurs when the Care Refresh plan is active). 

Does the DJI Care Refresh plan support International Coverage or International Stock? 

Only the following products support international coverage: DJI OM Series, DJI RS2, DJI RSC2 and DJI Pocket 2. 

The DJI Care Refresh for Australia can only be bound to Australian Stock (has AU on the barcode sticker). All claims with AU DJI Care Refresh will need to be done with the Australian DJI Service Centre. 

How can I see the terms of service? 

Please view the terms of service here.