The DJI Care Refresh for the DJI Mini SE is the perfect way to protect your investment for 24 months. It's a comprehensive service plan that offers three replacements units in two years, allowing you to enjoy your DJI product with greater peace of mind wherever you go. With the DJI Care Refresh, you will receive a prioritised replacement service including accidental water damage. The care program minimises downtime and will get you back in the air in no time.
Your product is eligible for DJI Care Refresh provided it meets the following criteria:
▪ Brand new unactivated product
▪ Activated for less than 48 hours
▪ Genuine Australian Stock
If your drone has been activated for more than 48 hours but is only a few weeks old, you may still be eligible for care refresh through a few simple verification photos. Please visit here to learn more.
Three Fast Replacements.
The DJI Care Refresh offers three replacements in two years. You can have your product replaced for a small excess fee. The first replacement fee is $45 AUD, the second replacement is $55 AUD, and the third replacement is $59 AUD. The Flyaway coverage fee is $229 AUD.
DJI Care Refresh Flyaway Coverage covers situations where the aircraft can go missing during flight of the drone is unable to be retrieved. This allows you to have a worry-free and less stressful experienced. Claimable once in 12 months. *Please make sure that your flyaway coverage service is bound to your DJI account and the remote controller that is being used to control the aircraft (done through the DJI Fly app). The flyaway replacement service cannot be used if the account or remote controller were unbounded before the flyaway occurred.
Full Coverage, Hassle-Free.
DJI will replace your product if an accident occurs. Whether it's from water damage, collision, or any other reason. The replacement units that are provided are brand-new products or equivalent to brand-new products in performance and reliability.
DJI Care Refresh Service Process.
DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.
When an accident occurs involving your aircraft, you can choose replacement or repair at an additional cost and the DJI Service Centre will respond to your request accordingly.
Shop with Confidence.
Australia's First & Only Authorised DJI Retail Store
Our team are dedicated to providing you with the best service and price on all your DJI products from Consumer to Enterprise. With our conveniently located stores around Australia, our product specialists will guide you through which drone will be perfect for you and provide all the tips and tricks needed for a safe and enjoyable flight. Take advantage of our additional services including Rental, Trade-In, New Pilot Experience and Repairs.
A 1 year Care Refresh plan does not extend the standard 12 Month Warranty. If your drone is purchased through D1 Store, your drone will have the 2nd year extended warranty (excluding batteries) by default.
A 2 year Care Refresh plan does extend the standard 12 Month Warranty out to 24 Months Warranty. This is calculated from when the DJI Care Refresh is bound to your drone.
Email [email protected] with your drone model and serial number. We will ask for 2 simple photos and will re-open the care refresh binding window for ~24 hours.
It is calculated from when the DJI Care Refresh service is bound to your aircraft no matter when your device was activated.
No Stress! Email [email protected] with your order number, drone serial number, and model. Our team will then provide the necessary instructions to get your Care Refresh bound!
The DJI Care Refresh covers for Pilot/User error whereas the Manufacturer's Warranty covers the product malfunction due to a non-user error. If a malfunction occurs during the warranty period, DJI will provide the appropriate service whether that is replacement or repair. If a user error occurs, you will simply need to pay an excess fee (if you have enough replacements remaining on your care plan) and DJI will exchange the damaged drone for a replacement drone (if the error occurs when the Care Refresh plan is active).