With DJI Care Refresh, you will receive a prioritised replacement service. Accidental water damage is covered. Greatly reducing the time it takes for you to get back in the air.
The product you wish to bind DJI Care Refresh to must be Australian Stock (AU). The benefits from DJI Care Refresh can only be utilised on products purchased through official or authorised Australian channels.
For a small additional charge, DJI Care Refresh offers up to two replacement units within one year.
DJI Care Refresh can be purchased only if your product has not been activated or has been activated for less than 48 hours.Click here to check the status of your Care Refresh Plan
It can be replaced if your aircraft is damaged by water during normal use.
Get prioritized replacements units, greatly reducing the time it takes for you to get back in the air.
For a small additional charge DJI Care Refresh offers up to two replacements units, either a replacement product that is in new or as-new condition in terms of performance and reliability.
For DJI Care Refresh (Mavic Pro Platinum), the first replacement fee is AUD $159, the second time replacement fee is AUD $229.
VIP support provided by DJI product experts are just a phone call away.
If you are in the region where you purchased your aircraft, all shipping costs will be covered by DJI.
Check on the progress of your DJI Care Refresh repair the same way you would check a standard repair. When you applying for repairs, indicate that you have purchased DJI Care Refresh on the Repair Application Form. After DJI conducts a damage assessment and informs you of the results, you can choose to pay for the replacement using DJI Care Refresh.
Shipping fees are covered by DJI Care Refresh. For repair services, visit: