Refund policy

1. Exchange Conditions

a. Product sustained damage in transit, found when unpacked and checked with the courier present.

b. Misrepresentation of the product purchased based on original description.

c. Manufacturing defect(s).

d. Change of mind within 30 days on Drones, Cameras and Gimbals.

e. Change of mind within 14 days on Accessories.

Note: If exchanged to a lower priced product, the difference will be transformed into store credit.

2. Return / Refund / Replacement / Repair Conditions

a. Repair within a reasonable timeframe for minor failures found by D1 Store or the manufacturer within warranty. If not repaired in a reasonable time, you can choose a refund or replacement.

b. Repair / Replacement / Return / Refund for major failures found within warranty that were through no fault of the customer.

c. Major failure within 30 days of invoice may be eligible for on-the-spot replacement provided no manufacturer assistance is needed and stock is available.

d. Refund / Return / Replacement when the product has been exchanged once but still has a manufacturing defect.

e. Return if delivery exceeds the estimated date by 14 Business Days, or a Refund if deemed Lost in Transit by the courier.

f. Change of mind returns within 30 days — a restocking fee of 20% applies to activated new products, and 10% applies to all ex-demo products.

Reference: For Australian stock, DJI has an RMA Facility in Melbourne, Australia.

3. When Returns Cannot Be Requested

a. Customer did not report transit damage within a reasonable timeframe. We strongly recommend reporting immediately.

b. Change of mind requested after 30 days of purchase (from date product was received).

c. Product does not include all original accessories, attachments and packaging, or has visible damage.

d. Legal proof-of-purchase or receipts have been forged or tampered.

e. Product held no manufacturing defects after testing by D1 Store or the manufacturer.

f. Crash or damage caused by non-manufacturing defects, unauthorised modification, foreign body entry (water, oil, sand, etc.), improper installation or operation.

g. Labels, serial numbers, waterproof marks or anti-counterfeit marks show signs of tampering.

h. Damage caused by external factors including fire, flood, high wind or lightning.

Note: D1 Store Gift Cards are not eligible for return / refund.

DJI Osmo Pocket 4P Series: Exchanging or upgrading to a DJI Osmo Pocket 4P Series product is currently ineligible under this policy due to supply restrictions. Instead, any product that is to be exchanged for a DJI Osmo Pocket 4P Series product will need to refer to our trade-in process.

Please Note

1. Equivalent or higher value only. Exchanges must be of equivalent or higher value. If exchanged for a lower value product, no credit is provided.
2. Used DJI Care Refresh. This does not include Used DJI Care Refresh — if your Care Refresh has been used to make a claim, it will be forfeited.
3. Original packaging required. Exchanged products must include original packaging and components. Missing items or visible damage may result in restocking fees or ineligibility.
4. Commercial purchases excluded. Commercial purchases and/or quantities are excluded.
5. Online order return shipping. For online order exchanges, the customer must pay return shipping fees.

Still Need a Hand?

Our support team is ready to help with any return or refund questions.