Product Support from D1.
Guides, Care Refresh, authorised repairs, and a local Australian team — lifetime support on every D1 purchase.
- Australian Team — Real People, Local Help
- Lifetime Support on D1 Purchases
- Tutorials, Events & In-Store Specialists
Support Resources
Activate Care Refresh, book a repair, or get the right app for your device.
Book a repairDownload DJI Apps
Choose the app for your device, then download and install.
Care Refresh
Replacement plans for accidents and water damage.
Authorised Repairs
DJI-certified technicians, genuine parts, 90-day warranty.
Avoid Grey Imports
Parallel imports are not covered by Australian DJI warranty.
Frequently Asked Questions
How do I know if my product has been shipped?
We send an automated email once your order has shipped with your tracking number and invoice. Check junk/spam; the subject line is usually “D1Store - Order Processed and Shipped”.
How do I activate DJI Care Refresh?
Activate within 48 hours of product activation via our Care Refresh Activation guide. If you’re past the window, use the Beyond 48 Hours form.
How do I book a repair?
Start on our Repairs page — drop off in store or ship to our authorised repair centre for a free assessment. No obligation until you approve a quote.
Does my product have Australian DJI warranty?
Products purchased from D1 Store as an Official DJI Authorised Retailer include Australian DJI warranty support. Grey / parallel imports typically do not. Keep your proof of purchase handy when contacting us.
When can I contact support?
Our phones are monitored Monday to Friday, 10:00am – 5:00pm AEST. We aim to respond to emails within 24–48 business hours. For department contacts, visit our Contact page.
Still Need Assistance?
Choose the right topic so our team can route your enquiry to the correct department faster.