Care Refresh beyond 48 hours.

Missed the 48-hour activation window? If your drone has been activated for more than 48 hours but is under 2 months old and in like-new condition, you may still be eligible through a simple verification process.

Submit verification

How verification works

Have your Care Refresh code and photos ready — it keeps things moving.

  1. Check eligibility

    Activated under 2 months ago, Australian stock, and no existing damage — including water damage.

  2. Submit the form

    Send your contact details, serial number, Care Refresh code, activation date, and plan selection.

  3. Attach photos

    Upload a close-up of the serial number on the drone — we must be able to clearly read every character — plus a full photo of the aircraft.

  4. We verify

    Our team processes requests within 2–5 business days (longer over holidays).

Found on the box or inside the battery compartment.
If unsure, see the FAQ below.

We must be able to clearly read every character. Zoom in on the sticker — blurry or distant photos will delay or reject your request.

Show the whole aircraft in like-new condition (no damage).

Sample photos.

We must be able to clearly read the serial number in your photo — get close enough that every character is sharp (blurry or distant shots will be rejected). Tap a sample to view it larger. Match the close-up style below for your model, then include a full photo of the drone.

Mavic 4 Pro

Mavic 4 Pro — Serial close-up — must be clearly readable
Serial close-up — must be clearly readable
Mavic 4 Pro — Full photo of drone
Full photo of drone

Air 3S

Air 3S — Serial close-up — must be clearly readable
Serial close-up — must be clearly readable
Air 3S — Full photo of drone
Full photo of drone

Mini 5 Pro

Mini 5 Pro — Serial close-up — must be clearly readable
Serial close-up — must be clearly readable
Mini 5 Pro — Full photo of drone
Full photo of drone

Avata 2

Avata 2 — Serial close-up — must be clearly readable
Serial close-up — must be clearly readable
Avata 2 — Full photo of drone
Full photo of drone

Clarity example (Mini 2)

Clarity example (Mini 2) — Your serial must be this readable
Your serial must be this readable

Clarity example (Air 2S)

Clarity example (Air 2S) — Your serial must be this readable
Your serial must be this readable

Frequently asked questions

Where can I find my DJI Care Refresh activation code?

DJI Care Refresh is sold separately to the drone. If you purchased from D1 Store, you'll find the activation code on your invoice as the Serial Number. If you haven't purchased Care Refresh yet, buy it first — then use today's date when activating to bypass the 48-hour check. After purchase, an automated email with your activation code is sent (check junk/spam).

What condition does my drone need to be in?

Your drone must be Australian stock and have no damage whatsoever, including water damage. It must be in like-new condition to be eligible for Care Refresh beyond 48 hours.

How long after activation can this process be used?

This process can only be used on products that have been activated for up to 2 months. If your drone has been activated for longer than 2 months, you will be required to submit additional photos.

How long does the verification process take?

Depending on when the verification files were submitted, it can take between 2–5 business days, with additional time during holiday periods.