Shipping policy
Everything you need to know about shipping at D1 Store. We aim to make your shopping experience as seamless as possible.
Shipping Rates
Convenient delivery options to suit your needs across Australia. We ship from Victoria via Australia Post, StarTrack, Direct Freight and Toll.
Order Process
Shipping FAQ
Which shipping couriers do you use?
D1 Store utilises a wide network of couriers to ensure your items get delivered as fast as possible. Below are the estimated delivery timeframes under normal conditions:
| Courier | Service | Estimated delivery |
|---|---|---|
| Australia Post | Standard Delivery | Victoria: 2–4 business days Interstate: 3–6 business days |
| Australia Post Express | Express Post | Victoria: 1–2 business days Interstate: 1–3 business days |
| StarTrack Premium | Larger items | Metro Melbourne: next business day Victoria: 1–2 business days Interstate: 1–3 business days |
| StarTrack Express | Large bulky commercial | 2–7 business days |
| Direct Freight | Bulky orders & mostly metro | Metro Melbourne: next business day Interstate: 2–6 business days |
| Toll Priority | Metro only | Victoria: 1–2 business days Interstate: 1–3 business days |
I'm having delivery issues
Not all my goods have arrived
If some of your items have not arrived, your order may have been split into multiple shipments or some items may be on back/pre-order. If items are missing, contact our support team.
My delivery hasn't arrived
If your parcel has surpassed the estimated arrival date with no update from the courier, contact our support team.
My delivery arrived damaged
If any products are delivered damaged, contact our support team.
I want to change or cancel my order
If your order has NOT been dispatched:
You may be eligible to change, cancel or add to your order. Contact our support team.
If your order HAS been dispatched:
You may be eligible to change or cancel, however we may require the products to be returned to D1 Store before proceeding. Contact our support team.
Do you ship internationally?
International shipping is available upon request at a higher rate than domestic. Contact us with your cart items via onlineorders@d1store.com.au or (03) 9288 7800.
I am missing items in my order
Missing full items:
We sometimes ship from alternative warehouses. If you're missing an item from your invoice, contact our support team.
Missing items from a sealed box:
Please check all packaging, pockets and zips. If items are still missing, contact our support team within 14 business days of receiving the goods. We are unable to supply missing items after 14 business days. Contact support.