DJI ROMO "Share & Win Your Order Back" — Terms & Conditions

Bought a DJI ROMO? Share a photo of it with your pet on RedNote or Instagram and you could have your order paid back. Post an original photo of your pet and your ROMO in the same frame, share your genuine experience, add the hashtag #我在澳洲用ROMO and mention @DJI大疆｜澳大利亚 in the body of a RedNote note, or add #mydjiromo and mention @djistoreau in an Instagram Story. One (1) winner will be selected at random and will receive the amount paid on their eligible ROMO order, up to A$2,000.

This is a game of chance. Skill plays no part in determining the winner. A purchase of a DJI ROMO on or after 1 October 2026 from D1 Store or Arcoiris Australia Pty Ltd (昊辉贸易) is required to enter. Entry is limited to one (1) entry per eligible order.

1. Promoter

The promoter is D1 Store Pty Ltd (ABN 49 618 215 044) of 421 Victoria Street, Brunswick VIC 3056, Australia (“Promoter”). Contact: info@d1store.com.au / 03 9380 8588.

The Promoter is an authorised DJI retailer in Australia. The Promotion is conducted by the Promoter alone. Arcoiris Australia Pty Ltd (昊辉贸易) is a participating seller only and is not a promoter of this Promotion.

2. Promotion

DJI ROMO “Share & Win Your Order Back” (晒 ROMO 心得，享整单返还) (the “Promotion”), conducted online on RedNote (Xiaohongshu) and Instagram.

3. Eligibility

  • Open to Australian residents aged 18 years or over at the time of entry.
  • The entrant must be the person who made the Eligible Purchase (clause 5) and must control the RedNote or Instagram account used to enter.
  • Directors, officers, management and employees of the Promoter (and its related bodies corporate), of the Participating Seller (clause 5), and of agencies or companies associated with this Promotion, and their immediate families, are ineligible.
  • Creators, key opinion consumers and other persons who are paid, or who receive free or loaned product, to post about DJI ROMO are ineligible in respect of that content.
  • The Promoter may request proof of age, identity and residency to verify eligibility.

4. Entry Period

The Promotion opens at 12:00 am on Wednesday 11 November 2026 and closes at 11:59 pm on Monday 30 November 2026, Australian Eastern Daylight Time (“Entry Period”). The RedNote note or Instagram Story must be published within the Entry Period. Entries published outside the Entry Period are invalid.

5. Eligible Purchase

An “Eligible Order” is an order that meets all of the following:

  • it includes at least one new DJI ROMO robot vacuum (any ROMO model) (“ROMO”);
  • it was placed on or after 1 October 2026 and no later than the end of the Entry Period;
  • it was purchased from either (a) the Promoter, through a D1 Store retail store, d1store.com.au or the Promoter’s customer service team, or (b) 昊辉贸易 (Arcoiris Australia Pty Ltd, ABN 40 685 041 267) (“Participating Seller”);
  • it has been paid in full and the ROMO has been delivered to the entrant by the time of entry; and
  • it has not been cancelled, returned or refunded, in whole or in part as to the ROMO, at the time of the draw and at the time the prize is paid.

ROMO units purchased from any other retailer, reseller, marketplace or individual, and second-hand, refurbished or ex-display units, are not eligible. Orders placed for resale are not eligible.

Entry is limited to one (1) entry per Eligible Order, regardless of the number of ROMO units in the order, the number of posts published, or whether the entrant posts on one platform or both. An entrant with more than one Eligible Order may enter once for each, with a separate post for each.

6. How to Enter

To enter, during the Entry Period an entrant must take an original photo showing the entrant’s pet and the ROMO from the Eligible Order together in the same frame (“Qualifying Image”) and complete either Option A or Option B. Entries from both platforms are combined into one draw.

Option A: RedNote (Xiaohongshu)

  1. Publish a public note from the entrant’s own account that includes the Qualifying Image and shares the entrant’s own experience of using the ROMO.
  2. Include the hashtag #我在澳洲用ROMO in the note.
  3. Mention @DJI大疆｜澳大利亚 in the body text of the note. A mention only in the comments does not count.
  4. Keep the note public, with the Qualifying Image, hashtag and mention in place, until the winner has been announced and verified.

Option B: Instagram Story

  1. Publish an Instagram Story from the entrant’s own account that includes the Qualifying Image and a short line of text sharing the entrant’s own experience of using the ROMO. The account must be set to public while the Story is live.
  2. Add the hashtag #mydjiromo to the Story, as text or with the hashtag sticker.
  3. Mention @djistoreau in the Story, as text or with the mention sticker, so that the mention is delivered to that account.
  4. Leave the Story live for its full 24 hours. Because Stories expire, the entrant must keep the Story in their Story archive or Highlights, or keep a screenshot or saved copy, and provide it on request.

All steps of the chosen option must be completed for the entry to be valid. An Instagram entry is recorded when the Promoter receives the Story mention; a Story that does not reach @djistoreau (for example, because the account is private or the mention is not a working tag) is not a valid entry.

A post may include other photos or video clips, but at least one image must be a Qualifying Image. Likes, saves, comments, views and follower numbers do not affect the chance of winning. The Promoter’s record of eligible entries at the close of the Entry Period is final.

7. Entry content standards

Each entry must meet the following standards:

  • The entrant’s own content. The Qualifying Image must be taken by the entrant (or a member of the entrant’s household) and must not be copied from another person, taken from official or promotional material, or generated or materially altered by AI or image-compositing tools. Ordinary adjustments such as cropping, filters and colour correction are acceptable.
  • A real pet and a real purchase. The Qualifying Image must show a real animal that lives in, or is cared for in, the entrant’s household, and the actual ROMO from the Eligible Order.
  • Genuine experience. The post must reflect the entrant’s honest experience and opinion. A positive review is not required, and the content or sentiment of the post does not affect the chance of winning. The Promoter does not supply scripts or review the wording of posts before they are published.
  • Single use. A Qualifying Image may be used for one entry only and may not be shared between entrants or orders.
  • Animal welfare. No animal may be harmed, distressed or placed at risk to create an entry.
  • Lawful and appropriate. The post must comply with the terms and community rules of the platform used to enter and must not be unlawful, offensive, misleading or infringe any third party’s rights. Any other person who is identifiable in the post must have consented to appearing in it.

Images shown on promotional material for this Promotion are illustrations of the entry format only.

The Promoter may ask an entrant for the original image file, further photos of the same pet and ROMO, or other reasonable evidence that an entry meets these standards. An entry that the Promoter cannot verify within a reasonable time is invalid.

8. Prize

There is one (1) prize. The winner will receive a payment equal to the total amount actually paid for the winning Eligible Order, as shown on the tax invoice or order confirmation, up to a maximum of A$2,000 (including GST) (“Prize”). Where the amount paid exceeds A$2,000, the Prize is A$2,000. The total prize pool is up to A$2,000.

  • Orders purchased from the Promoter: the Prize will be refunded to the original payment method where practicable, or otherwise paid by bank transfer.
  • Orders purchased from the Participating Seller: the Prize will be paid by the Promoter by bank transfer to an Australian bank account in the winner’s name. The Participating Seller is not responsible for paying the Prize.
  • The amount is calculated net of any discount, voucher, store credit, gift card or cashback applied to the order, and reflects only the items retained by the winner.
  • The Prize does not include later or separate orders, DJI Care Refresh or accessories purchased separately, or any bank, currency conversion or payment fees.
  • Once the Prize has been paid, the winning Eligible Order cannot be returned for change of mind. This does not affect the winner’s rights under the Australian Consumer Law, including in relation to faulty products.
  • The Prize is not transferable or exchangeable. The winner is responsible for obtaining their own tax advice.

9. Draw

The winner will be selected by random electronic draw from all eligible entries on Thursday 3 December 2026 at the Promoter’s premises at 421 Victoria Street, Brunswick VIC 3056. Each eligible entry is a separate chance. The Promoter may check entries against these Terms before the draw and remove entries that do not comply.

10. Winner announcement, contact, verification and payment

  • The winner will be announced on or about Friday 4 December 2026, at the same time on the DJI大疆｜澳大利亚 RedNote account and the @djistoreau Instagram account.
  • The winner will be contacted by direct message on the platform used to enter, from the DJI大疆｜澳大利亚 or @djistoreau account. The Promoter will never ask for payment or card details to claim the Prize.
  • To claim the Prize, the winner must respond within 7 days of first contact and provide: photo identification; proof of control of the entering account; the tax invoice or order confirmation for the Eligible Order; the serial number of the ROMO; and, for an Instagram entry, a copy of the Story as published.
  • The Prize will be paid within 14 days after verification is complete.
  • If the winner cannot be contacted, does not respond or complete verification within 7 days, or is found to be ineligible, the Prize is forfeited and the Promoter may conduct a redraw from the remaining eligible entries, at the same place and by the same method, on or about Monday 14 December 2026. Any redraw winner will be announced and contacted in the same way.

11. Verification and disqualification

The Promoter may verify the validity of any entry and Eligible Order, including with the Participating Seller and by reference to the ROMO’s serial number and activation record. The Promoter may disqualify any entrant who tampers with the entry process, submits an entry that does not comply with these Terms, uses multiple accounts for the same Eligible Order, or engages in misleading, fraudulent or unfair conduct. The Promoter’s decision on the validity of an entry is final. If a winning entry is found to be invalid after the announcement, the Promoter may withdraw the Prize and conduct a redraw under clause 10.

12. Content licence

Entrants keep ownership of their content. By entering, each entrant grants the Promoter and DJI a non-exclusive, royalty-free licence to repost, share and reproduce the post and its images, with credit to the entrant’s display name on the platform used to enter, on their social media, websites and in-store materials for the purpose of conducting and promoting this Promotion and DJI ROMO. An entrant may ask the Promoter to stop future use of their content by contacting the Promoter.

13. Privacy

The Promoter collects entrants’ personal information to conduct the Promotion, verify entries and Eligible Orders, contact the winner and pay the Prize, and handles it in accordance with its Privacy Policy at d1store.com.au. For orders purchased from the Participating Seller, the Promoter and the Participating Seller may exchange order details to the extent needed to verify the Eligible Order. By entering, you consent to that use, including publication of your social display name and the winning post in connection with announcing the winner.

14. Social platforms

This Promotion is in no way sponsored, endorsed, administered by, or associated with RedNote (Xiaohongshu), Instagram or Meta. You release those platforms from any liability in connection with the Promotion. You must comply with the applicable platform terms when you enter.

15. Liability

Nothing in these Terms limits, excludes or modifies any consumer guarantees under the Australian Consumer Law that cannot be limited, excluded or modified. To the extent permitted by law, the Promoter is not liable for any loss or damage arising from participation in the Promotion or from acceptance or use of the Prize, except where caused by the Promoter’s negligence or wilful misconduct.

16. General

  • The Promoter may amend these Terms or suspend or cancel the Promotion where reasonably necessary (including for technical, security or legal reasons), provided it does so fairly and in accordance with applicable law.
  • Failure by the Promoter to enforce any right is not a waiver.
  • These Terms are published in English. Promotional material in other languages is provided for convenience; if there is any inconsistency, these English Terms prevail.
  • These Terms are governed by the laws of Victoria, Australia. Entrants submit to the non-exclusive jurisdiction of the courts of that state.

Last updated: 11 November 2026