Best Quote Guarantee.

Found the same DJI product for less at an authorised Australian retailer within 7 days of your invoice? Claim the price difference in D1 Store credit.

Submit a claim

How to make a claim

  1. Check your 7-day window

    Claims must be submitted within 7 calendar days of your D1 Store tax invoice date.

  2. Verify the retailer

    The lower price must be for the identical in-stock SKU from an authorised Australian retailer.

  3. Submit your invoice

    Sign in below, enter your tax invoice number, select the item, and attach the competing link or quote.

  4. Receive store credit

    Once approved, the verified price difference is paid out as D1 Store credit. One claim per order and product.

Submit a claim

Enter your tax invoice number and select the item you are claiming for. We aim to respond within a few hours during business hours.

Claims must be submitted within 7 days of your invoice and the lower price must be from an authorised Australian retailer. One claim per order and product — approved differences are paid in store credit. Terms & conditions

Terms & FAQs

What are the terms and conditions?

  1. Available to customers who have completed an eligible purchase directly from D1 Store online or in-store and hold a valid D1 Store tax invoice.
  2. Price difference claims must be submitted within 7 calendar days of your D1 Store tax invoice date. Claims lodged after 7 days are not eligible.
  3. Limited to one claim per order and per qualifying product. Once a claim has been submitted for an item on an invoice, further claims for that order and product cannot be accepted.
  4. The competing lower price must be offered by an authorised Australian retailer operating locally with official Australian warranty support.
  5. The competing product must be identical (brand-new, exact same SKU, model, colour, and pack or combo configuration) and in stock for immediate purchase at the time our team assesses your claim.
  6. We compare the total landed price, inclusive of GST and any applicable delivery or handling fees.
  7. If approved, the verified price difference is paid out exclusively as D1 Store credit. Store credit cannot be redeemed for cash, card refunds, or bank transfers.
  8. We will not honour a claim if the supporting link, screenshot, or written quote cannot be verified or appears altered.
  9. A lower price is ineligible if the offer is:
    • from a grey-import, overseas, or unauthorised seller;
    • from a third-party marketplace or auction site (such as eBay, Amazon third-party sellers, Gumtree, or Facebook);
    • for ex-demo, display, secondhand, or refurbished goods;
    • for clearance, liquidation, or warehouse sale items;
    • inclusive of cashback offers, coupon codes, gift cards, or member/corporate-only pricing;
    • a bundle with non-DJI items or commercial/bulk quantities; or
    • priced due to an obvious error.

What counts as an authorised Australian retailer?

An authorised Australian retailer is an established Australian business authorised to sell genuine Australian-stock DJI products with official local warranty coverage. Overseas sellers, grey importers, and third-party marketplace listings are excluded.

How is the price difference paid out?

Once your claim is verified and approved, the price difference is issued as D1 Store credit to your account. Store credit can be used towards future purchases at D1 Store and is not redeemable for cash or card refunds.

How long after purchase can I submit a claim?

You have 7 calendar days from the date shown on your D1 Store tax invoice to submit a claim. Claims submitted outside that 7-day window cannot be accepted.

Can I submit more than one claim per order?

No. The Best Quote Guarantee is limited to one claim per order and per qualifying product.

What proof do I need to submit?

Provide your D1 Store tax invoice number, select the purchased product, and include a direct link to the live Australian retailer listing. If you have a written quote or catalogue ad, you can also upload a photo or PDF showing the retailer, product, price, and date.

How long does it take to review a claim?

Our team aims to review submitted claims within a few hours during Melbourne business hours and will email you with the outcome once assessed.