After-Sales Service Policy

A. Warranty Period of Main Parts

The following is a quick summary of warranty periods of different DJI Products whereby the 24 Month period is offered by D1 / DJI and is only eligible for new purchases made through D1 Store online or in-store. If you are experiencing any issues you believe is a warranty concern and meets the scope set in B. Limited Warranty and C. General Terms within the 24 month period, please do not hesitate to email us; [email protected] 

Warranty begins when activating the drone, which will require the user to acknowledge DJI's terms and conditions along with their After Sales Policies.

To learn more about the specifics of the warranty and what does and what it does not cover, please refer to the section B. Limited Warranty. 


DJI Mavic 3 | Mavic 3 Cine
DJI Mini 2 | DJI Mini SE | Mavic Mini

Mavic 2 Pro | Mavic 2 Zoom 
DJI Air 2S | Mavic Air 2
Phantom 4 Pro V2.0 / V2.0 +
DJI FPV

24 Months 
MC
Gimbal Camera
Vision Positioning System 
Propulsion System (Excluding Propellers)
Battery Charger
Battery Charging Hub

12 Months
Remote Controller
Battery 

No Warranty 
Propeller 


DJI OM5 | DJI OM4 SE | DJI OM 4 
Osmo Mobile 3 

12 Months 
Gimbal Itself (Battery Included)
Magnetic Phone Clamp (excluding Osmo Mobile 3) 
Grip Tripod 
Storage Pouch or Carrying Case 

No Warranty 
USB-C Power Cable 
Other Accessories 


DJI RS2 | DJI RSC2
Ronin-S | Ronin-SC
Ronin-2


24 Months 
Gimbal Mechanics

12 Months
Battery
Accessories 
Tripod 

No Warranty
Carrying Case
Charging Cable


DJI Pocket 2
Osmo Pocket 
Osmo Action 


12 Months 
Gimbal and Camera
Battery 
Handle (Pocket Series)

No Warranty 
USB-C Power Cable 
Other Accessories 


Robomaster S1 | EP  

12 Months 
Intelligent Controller + Motion Controller
Camera Module + Gimbal Module + Speaker Module
Blaster +  Hit Detector
Motors
Intelligent Battery + Intelligent Battery Charger

No Warranty 
USB-C Power Cable
Chassis Armour kit
Gel Bead Container

Other Accessories 


Zenmuse P1 | Zenmuse L1
Zenmuse H20T | H20 | XT | XT2 | Z30

24 Months 
Camera
Gimbal

Livox Avia + High Precision IMU Module (Zenmuse L1)

12 Months
Lens (Less than 100,000 shutter uses for Zenmuse P1)

3 Months
Storage Cases


DJI Matrice 300 RTK 
Mavic 2 Enterprise Advanced
Mavic 2 Enterprise Dual | Zoom 
Phantom 4 RTK | Phantom 4 Multispectral 
Inspire 2 

24 Months
Flight Controller System
Main Controller
Vision Positioning System
Gimbal Camera (Excluding Matrice 300 RTK) 
Aircraft Body (Excluding Shell, Landing Gear, Base, Battery Locker)
Propulsion System (Excluding Propellers)
Carrying Case 
Battery Charging Hub 
USB Charger

24 Months (Specific Drones) 
Single Downward Gimbal Connector (Matrice 300 RTK)
M2EA Spotlight, Speaker, Beacon, RTK Module. 
Antenna (Transmission Antenna and D-RTK Antenna for Matrice 300 RTK)

12 Months 
Smart Controller 
Intelligent Battery 

12 Months (Specific Drones)
BS60 Battery Station (Matrice 300 RTK)
Remote Controller (Phantom 4 RTK & Multispectral) 

No Warranty 
Propellers
Phantom 4 RTK & Multispectral Box
USB-C Power Cable 

Other Accessories 


Retailed Accessories
(Unless Specified) 

12 Months 
Intelligent Flight Batteries
Remote Controllers
> $300

3 Months 

< $300 


B. Limited Warranty

The Australian Consumer Law and Your Rights 

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.


General Information

These D1 and DJI After-Sales Policies (these “Policies”) only apply to DJI products you purchased from D1 Store for your own use and not for resale.

By using your DJI product, you agree to be bound by these DJI Policies. If you are not eligible or do not agree to any of the Terms, do not use your DJI product. You may be entitled to a full refund of your purchase of the Product if you return the inactivated Product within fourteen (14) days in or a partial refund if the device is activated. 

What is covered? 

Under this Limited Warranty, DJI warrants that each DJI product that you purchase will be free from material and workmanship defects under normal use in accordance with DJI’s published product materials during the warranty period. DJI’s published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications.
The warranty period for different products and parts vary, please check http://www.dji.com/au/service to verify the duration of the warranty for your particular product or parts. The warranty period for a activatable products start on the activation date whereas accessories start on the delivered date (online purchase) or invoice date (instore purchase). 

How to Obtain Warranty Service 

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting D1 Store or DJI’s local service center or through http://www.dji.com/au/support . You will need to provide a valid proof-of-purchase  for the warranty service. Charges may apply for services not covered by this Limited Warranty such as a Paid Repair Service for items with User Error. 

Please note that the warranty service is only available in the respective DJI service regions where you purchased your DJI product.

What will D1 do?

D1 will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. D1 may direct you to download and install particular software updates.
If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to D1 or DJI for further examination. Dependent on the time period, D1 or DJI will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.

What this After-Sales Policy Does Not Cover

× Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
× Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
× Damage caused by a non-authorized service provider.
× Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
× Damage caused by flights which did not follow instruction manual recommendations.
× Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
× Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
× Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).
× Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals.
× Damage caused by a forced flight when components have aged or been damaged.
× Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
× Damage caused by operating the unit with a low-charged or defective battery.
× Uninterrupted or error-free operation of a product.
× Loss of, or damage to, your data by a product.
× Any software programs, whether provided with the product or installed subsequently.
× Failure of, or damage caused by, any third party products, including those that DJI may provide or integrate into the DJI product at your request.
× Damage resulting from any non-DJI technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.
× Products or parts with an altered identification label or from which the identification label has been removed.

Limitation of Liability 

WHEN RECEIVING SERVICE, D1 / DJI IS RESPONSIBLE FOR LOSS OR DAMAGE TO YOUR PRODUCT ONLY WHILE IT IS IN D1 / DJI'S POSSESSION OR IN TRANSIT, IF D1 / DJI IS RESPONSIBLE FOR TRANSPORTATION.
D1 / DJI IS NOT RESPONSIBLE FOR LOSS OR DISCLOSURE OF ANY DATA, INCLUDING CONFIDENTIAL INFORMATION, PROPRIETARY INFORMATION, OR PERSONAL INFORMATION, CONTAINED IN A PRODUCT.
UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, SHALL DJI, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS, DAMAGE OR DISCLOSURE OF YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY OF DJI, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS FOR DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR THE PRODUCT.
THE FOREGOING LIMITATION DOES NOT APPLY TO DAMAGES FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY FOR WHICH DJI IS LIABLE UNDER LAW.
AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Limitation of Warranty 

TO THE EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY PROVIDED IN THIS LIMITED WARRANTY, DJI DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. THE DJI ENTITIES DO NOT WARRANT, EXCEPT AS EXPRESSLY PROVIDED IN DJI LIMITED WARRANTY, THAT THE PRODUCT, PRODUCT ACCESSORIES, OR ANY PORTION OF THE PRODUCT, OR ANY MATERIALS, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.
SHOULD SUCH WARRANTIES CANNOT BE DISCLAIMED, DJI LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT DJI'S OPTION, THE REPAIR OR REPLACEMENT SERVICES PROVIDED IN THIS LIMITED WARRANTY.
SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

C. General Terms

General Information

D1 guarantees that, subject to the following conditions, Return & Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact us or DJI for more details. You will be required to fill out a repair form, which should be sent to us along with the to-be-repaired unit.

Return and/ or Refund? 

Please refer to our policies here

Replacement Services will not be provided where: 

× Service is requested more than thirty (30) calendars days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to DJI for replacement contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by DJI.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.

What to do before Obtaining After-Sales Service?

√ Follow the procedures specified by DJI as shown in the “DJI General After-Sales Service Flow” part.
√ Backup all data contained on your product’s SD card.
√ Except for flight logs, remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. DJI shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.
√ Provide DJI with all system passwords, if necessary.
√ Provide DJI with sufficient and safe access to your product, so DJI can provide service as needed.
√ Remove all additional parts, alterations, and attachments not covered under warranty.
√ Ensure that the product or part is free of any legal restrictions that prevent its replacement.
√ If you are not the owner of a product or part, obtain authorization from the owner for DJI to provide warranty service.

Product and Part Replacement

When after-sales service involves the replacement of a product or part, the replaced product or part becomes DJI’s property and the replacement product or part becomes your property. Only unaltered DJI products and parts are eligible for replacement.
Replacement products or parts provided by DJI may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty.

Use of personal contact information and data

If you obtain service under this policy, you authorize DJI to store, use, and process your flight log information and your contact information, including name, phone numbers, address, and e-mail address. You agree and understand that it is necessary for DJI to collect, process and use your data to perform service under this policy. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. DJI may request your authorization to access, use and process the vision image data that stored in your aircraft product when you decide to apply for after-sales service. If you refuse to do so, DJI may not be able to provide certain after-sales service to you. In achieve these aims, you authorize DJI to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law. 

Essential Information 

√ The warranty period for Return & Refund Service, Replacement Service and Warranty Repair Service may vary with respect to your product, the part experiencing issues, or the country of purchase. Please refer to http://www.dji.com/au/service for the warranty period for your product and products in your country.
√ You are responsible for shipping costs when sending product(s) for return, repair or replacement.
√ DJI will examine the returned product(s) to identify the problem. If the problem qualifies for service under this policy, DJI will bear the cost for refund, replacement, or repair and return the product(s) at our cost to you.
√ If DJI determines that the issue in question is not covered by this DJI After-Sales Policy, you will have to apply for Customer Paid Repair Service. DJI will not start repair until you agree to the cost for repair quoted by DJI. If you disagree with the cost for repair, DJI will return the product(s) with you burdening the cost of return shipping.
√ Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. If any refurbished parts or units do not meet our quality assurance requirements, brand new parts or units will be issued. Any replaced parts may come with different serial numbers.
√ Please be aware that where a product is capable of retaining user-generated data, such data may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.
√ Please note that data analysis service will not be provided after warranty expiration.
√ DJI does not provide global warranty, customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
√ For customers in North America, please note: DJI products purchased after August 1st, 2016 are covered under warranty only if they are purchased from DJI authorized dealers.
√ If a customer in Region A wants to send in their products to a designated DJI repair center in the Region B, the customer will need to get the consent of DJI and bear customs duties, taxes, customs clearance, and other costs incurred.
√ If the aircraft is water-damaged, its performance may be severely affected, and the aircraft will be beyond repair. So a replacement service is provided, instead of repair services, if the product is sent in.
√ Before sending your product for repair, please remove any customized decorations and items on it (including but not limited to decorative stickers, UAS stickers, paintings, etc.). DJI will not be responsible for any damage or loss that may occur to these customized decorations and items.
√ To guarantee your legal rights, please check whether your product is intact (check whether any damage has occurred to your product during transportation) when signing for it. If the product has a defect, please report it to us within seven (7) days of signing for it; or it will be deemed that the product you signed for is intact and fully functional.

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