Premium Protection
Protect your DJI product with DJI Care Refresh, a comprehensive service plan that offers rapid product repairs and replacements for greater peace of mind.
With the DJI Care Refresh, you'll unlock prioritised replacement services when your product gets damaged - no matter how severe - minimising downtime to get you back to creating ASAP.
- Convenient repir process
- Comprehensive coverage for all damage types
- Flyaway coverage for eligible products
- Local Australian in-store support
Is My Product Eligible?
DJI Care Refresh product eligibility criteria:
✓ Drones: Brand new, activated for less than 48 hours
✓ Handhelds: Brand new, activated for less than 30 days
✓ Genuine Australian stock
Passed the activation window? You may still be eligible for Care Refresh through a few simple verification photos. <a target="_blank" rel="noopener noreferrer nofollow" class="text-primary underline" href="https://djistoreau.myshopify.com/pages/care-refresh-beyond-48-hours">Click here to learn more.</a>
Instant in Store Swaps
Visit an Australian DJI Store location and enjoy
DJI Care Express
DJI Care Express provides effective and efficient option for replacement to let you receive the replacement product faster.
Free Shipping
Can't make it to a store? DJI covers shipping costs both ways any time a product is sent back for replacement service.
Specialist Support
Enjoy expert advice from DJI specialists with full support, every step of the way.
Plan Details
| 1-Year Plan | 1-Year Plan | |
|---|---|---|
| Official Warranty & Service Period | 1 Year | 2 Years |
| Number of Replacements | 2 (including 1 Flyaway) | 4 (including 2 Flyaways) |
| Replacement Fees | $ | $ |
| Renewal | Supported | Supported |
FAQ
To make sure that your aircraft can use the flyaway replacement service, the DJI account needs to be bound with the aircaft, and the remote controller bound with the aircraft.
· Binding an aircraft with an DJI account means the owner of the account has ownership of the aircraft.
· Binding the aircraft with the remote controller records the linking relationship between the aircraft and the remote controller.
If a flyaway occurs, only the owner of the bound account can apply for the flyaway replacement service and produce the flyaway report with the bound remote controller to mark the aircraft as a flyaway.
Therefore, in order to use the flyaway replacement service on your products, please be sure to go to [Profile] - [Device Management] in the app to bind your app account with the aircraft in advance, and also to bind the remote controller with the aircraft.
The flyaway replacement service cannot be used if the flyaway aircraft was not bound with the account and remote controller, or if the account or remote controller was unbounded before the flyaway occurred.