The DJI Care Refresh for the DJI Mavic 3 Cine is the perfect way to protect your investment for 24 months. It's a comprehensive service plan that offers three replacements units in two years, allowing you to enjoy your DJI product with greater peace of mind wherever you go. With the DJI Care Refresh, you will receive a prioritised replacement service including accidental water damage. The care program minimises downtime and will get you back in the air in no time.
Your drone is eligible for DJI Care Refresh provided it meets the following criteria:
▪ Brand new unactivated drone
▪ Activated for less than 48 hours
▪ Genuine Australian Stock
Three Fast Replacements.
The DJI Care Refresh offers three replacements in two years, including one chance to use the new Flyaway coverage. When it comes to accidents like water damage, collisions or missing aircraft (Flyaway Coverage), you can have your product replaced for an excess fee. The first replacement fee is $349 AUD, the second replacement is $449 AUD and the third replacement is $499 AUD. The Flyaway Coverage excess fee is $1699 AUD.
DJI Care Refresh Flyaway Coverage covers situations where the aircraft can go missing during flight if the drone is unable to be retrieved. This allows you to have a worry-free and less stressful experienced. Claimable once in 12 months. *Please make sure that your flyaway coverage service is bound to your DJI account and the remote controller that is being used to control the aircraft (done through the DJI Fly app).
Full Coverage, Hassle-Free.
DJI will replace your product if an accident occurs. Whether it's from water damage, collision or any other reason. The replacement units that are provided are brand-new products or equivalent to brand-new products in performance and reliability.
Receive two free manufacturer maintenance servicings for the Mavic 3 Cine to be claimed during the two year period of Care Refresh. You can claim one service per year.
Rewards for Safe Use.
If you're a safe drone pilot, don't feel like you're wasting your money not making Care Refresh claims. With Care Refresh for Mavic 3 Cine, DJI rewards pilots who do not make any repair or replacement claims with an additional year of manufacturer warranty!
DJI Care Refresh Service Process.
DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.
When an accident occurs involving your aircraft, you can choose replacement or repair at an additional cost and the DJI Service Centre will respond to your request accordingly.
Shop with Confidence.
Australia's First & Only Authorised DJI Retail Store
Our team are dedicated to providing you with the best service and price on all your DJI products from Consumer to Enterprise. With our conveniently located stores around Australia, our product specialists will guide you through which drone will be perfect for you and provide all the tips and tricks needed for a safe and enjoyable flight. Take advantage of our additional services including Rental, Trade-In, New Pilot Experience and Repairs.
A 1 year Care Refresh plan does not extend the standard 12 Month Warranty. If your drone is purchased through D1 Store, your drone will have the 2nd year extended warranty (excluding batteries) by default.
A 2 year Care Refresh plan does extend the standard 12 Month Warranty out to 24 Months Warranty. This is calculated from when the DJI Care Refresh is bound to your drone.
Email firstname.lastname@example.org with your drone model and serial number. We will ask for 2 simple photos and will re-open the care refresh binding window for ~24 hours.
It is calculated from when the DJI Care Refresh service is bound to your aircraft no matter when your device was activated.
No Stress! Email email@example.com with your order number, drone serial number, and model. Our team will then provide the necessary instructions to get your Care Refresh bound!
The DJI Care Refresh covers for Pilot/User error whereas the Manufacturer's Warranty covers the product malfunction due to a non-user error. If a malfunction occurs during the warranty period, DJI will provide the appropriate service whether that is replacement or repair. If a user error occurs, you will simply need to pay an excess fee (if you have enough replacements remaining on your care plan) and DJI will exchange the damaged drone for a replacement drone (if the error occurs when the Care Refresh plan is active).