Shipping and Refund Policy @D1 Store

Shipping Information

At D1 Store, we aim to make your shopping experience as seamless as possible, starting with convenient delivery options to suit your needs. Whether you’re in no rush or need your order in a hurry, we’ve got you covered:

Standard Shipping: $14 - Reliable and cost-effective delivery across Australia.
Express Shipping: $24 - For when you need your items fast.
Free Shipping: Enjoy Free Standard Shipping on all Australian orders over $199.

No matter which option you choose, you can trust that we’ll handle your order with care and get it to you as quickly as possible.

D1 Store utilises a wide network of couriers to ensure your items get delivered as fast as possible based on your shipping address. Below you will find the estimated delivery time-frame based on normal conditions:

Australia Post • Standard Delivery

Victoria: 2 - 4 Business Days
Interstate: 3 - 6 Business Days

Australia Post Express • Express Post

Victoria: 1 - 2 Business Days
Interstate: 1 - 3 Business Days

StarTrack Premium • Used for Larger Items

Metro Melbourne: Next Business Day
Victoria: 1 - 2 Business Days
Interstate: 1 - 3 Business Days

StarTrack Express • Used for Large, Bulky Commercial Orders

Delivery ETA: 2 - 7 Business Days

Direct Freight • Bulky Orders & Mostly Metro

Metro Melbourne: Next Business Day
Interstate: 2 - 6 Business Days

Toll Priority • Metro Only

Victoria: 1 - 2 Business Days
Interstate: 1 - 3 Business Days

Not all my goods have arrived
If some of your has not arrived, it is likely that your has been split into multiple shipments (sent from different warehouses) or some items may be in back / pre order.
If you think items are missing from your order, please contact our support team here.

My delivery hasn't arrived
We do apologise in advanced if you are having delays with your delivery. If your parcel has surpassed the estimated arrival date with no update from the courier, please contact our support team here.

My delivery arrived damaged
If any products that are delivered damaged, please contact our support team here.

If your order has NOT been dispatched:
You may be eligible to change your order, cancel your order or add to your order. Please contact our support team here.

If your order HAS been dispatched:
You may be eligible to change your order or cancel your order. However we may require the products to be returned to D1 Store before proceeding. Please contact our support team here.

International Shipping is available upon request and will be charged a higher rate than the Domestic Australian Shipping Rate. Please contact us with your cart items via onlineorders@d1store.com.au or (03) 9288 7800

If your're missing full items.
We sometimes send certain products from alternative warehouses due to inventory levels. However if you are missing an item from your invoice, please contact our support team here.

If your're missing items from sealed box.
Please check all packaging, pockets and zips (on shoulder bag).
If you are missing items from a sealed package, please contact our support team within 14 business days of receiving the goods for replacement. We are unable to supply missing items after 14 business days of receiving the goods. Please contact our support team here.

Order Process

Order Placed

After placing your order, please allow 1-2 Business Days to process & dispatch your order. (Please allow additional processing time during Sale Periods & Public Holidays)

Order Dispatched

Once your order has been processed and dispatched, you will receive a notification email with the tracking information along with your invoice. Please double check your junk/spam in the event the email gets filtered.

Enjoy!

Your order has arrived, we hope you love your product as much as we do. Problems with your delivery? We're here to help, click here to get in touch.

D1 Store Return, Exchange & Refund Policy

At D1 Store, we are committed to providing our customers with the best possible service. The following policies are designed to offer additional convenience and benefits to our customers, they do not limit or replace your statutory rights. Please note that these policies are in addition to your rights under the Australian Consumer Law (ACL) and are for purchases made in Australia.

All returns MUST be returned to the ORIGINAL place of purchase, unless agreed upon.
Store Purchases MUST be returned to the original store unless agreed upon.
Online Orders MUST be requested & returned to:

D1 Store Returns (Plus Order Number),
421 Victoria Street, Brunswick, Victoria, 3056.

For more information, please do not hesitate to contact our team via info@d1store.com.au or (03) 9288 7800

1. Exchange can be requested under one of the following conditions:

a. Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier.
b. Misrepresentation of the product purchased based on original description of the product.
c. Manufacturing defect(s).
d. Change of mind within 30 days on Drones, Cameras and Gimbals.
e. Change of mind within 14 days on Accessories.

Note: If exchanged to a lower priced product, the monetary difference will be transformed into store credit.

2. Return / Refund / Replacement / Repair can be requested under one of the following conditions:

a. Repair within a reasonable time frame will occur when a minor failure of the product was found by D1 Store or the manufacturer within the the warranty period or reasonable timeframe that was through no fault of the customer. If it is not repaired in a reasonable time you can choose a refund or replacement.
b. Repair / Replacement / Return / Refund will occur when a major failure of the product was found by D1 Store or the manufacturer within the Warranty period or reasonable timeframe that was through no fault of the customer.
c. Major failure found within 14 days of invoice may be eligible for on the spot replacements provided there is no need for the manufacturers assistance and there is stock available.
d. Refund / Return / Replacement will occur when the Product has been exchanged once but still has manufacturing defect.
e. Return can occur if the delivery exceeds the estimated delivery date by 14 Business Days or a Refund if deemed Lost in Transit by the courier.
f. Change of mind returns of any purchases within 30 days, however a restocking fee of 20% will apply to products that have been activated;

Reference: For Australian Purchased stock, DJI (a "manufacturer") has a RMA Facility in Melbourne, Australia.

3. Return / Refund and/or Exchange cannot be requested under one of the following conditions:

a. Customer did not report damage sustained in transit of the product within a reasonable timeframe. We strongly recommend customers to immediately report damage of the product if sustained in transit.
b. Change of Mind Refund or exchange is requested after 30 days of purchase (since the actual date the product received).
c. Product sent in for change of mind refund or exchange does not include all original accessories, attachments and packaging, or with damage on any part of the product.
d. Legal proof-of-purchase or receipts have been forged or tampered.
e. Product held no manufacturing defects after testing done by D1 STORE or the Manufacturer.
f. Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
g. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
h. Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.

Note: D1 Store Gift Cards are not eligible for return / refund.

Additional Information

We want you to love your new product and if you feel like your drone, camera or gimbal doesn't quite suit your needs, you may be eligible for the following within 30 days from the invoice date:

1. A full refund if unactivated.
2. A exchange (no restocking fees)
3. A refund if activated (re-stocking fee at the discretion of D1 Store).

This is available for all purchases of brand new products (excludes advertised Demo, Ex-Demo, Refurbished and Open Box) made online or instore via D1 Store Pty Ltd.

Please Note:
1. Exchanges must be of equivalent value or higher.
2.This does NOT Include Activated DJI Care Refresh

To learn more, please do not hesitate to contact D1 Store via info@d1store.com.au or (03) 9288 7800

We understand products malfunction or might not work straight out of the box so we've got a dedicated team to help you get back in the air or filming on the ground. If you are experiencing a warranty issue, please do not hesitate to contact our repair/technical team through here (make sure to select warranty) or call us on (03) 9288 7880.

Shipping Information

Order Process

D1 Store Return, Exchange & Refund Policy

Additional Information

Still Need a Hand? Contact Support