We want you to love your new product and if you feel like your drone, camera or gimbal doesn't quite suit your needs, you may be eligible for the following within 30 days from the invoice date:

1. A full refund if unactivated. 
2. A exchange (no restocking fees)
3. A refund if activated (re-stocking fee at the discretion of D1 Store). 

This is available for all purchases of brand new products (excludes advertised Demo, Ex-Demo, Refurbished and Open Box) made online or instore via D1 Store Pty Ltd. 

To learn more, please do not hesitate to contact D1 Store via [email protected] or (03) 9288 7800

For more information on the following, please do not hesitate to contact D1 Store via [email protected] or (03) 9288 7800

1. Exchange can be requested under one of the following conditions:

A. Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier.
B. Misrepresentation of the product purchased based on original description of the product.
C. Manufacturing defect(s).
D. Change of mind within 30 days on Drones, Cameras and Gimbals.
E. Change of mind within 14 days on Accessories. 

Note: If exchanged to a lower priced product, the monetary difference will be transformed into store credit.

2. Return / Refund can be requested under one of the following conditions:

A. When not being used, manufacturing defect of the product was found within 7 working days since of receipt.
B. Product has been exchanged once but still has manufacturing defect.
C. Product was received 7 working days passed the guaranteed delivery date due to external factors.
D. Change of mind of a drone, camera or gimbal within 30 days, however a restocking fee of up to 20% may apply to products that have          been activated whereby the restocking % is dependent on the time since activation date. 
E. Change of mind of an accessory within 14 days, however a restocking fee of up to 20% may apply to products that been opened and/or        used whereby the restocking fee % is dependent on the time since invoice date. 

Note: Change of mind does not apply to accessories unless agreed upon with D1 Store. 

3. Return / Refund and/or Exchange cannot be requested under one of the following conditions:

A. Customer did not immediately report damage sustained in transit of the product.
B. Refund or exchange is requested after 30 days of purchase (since the actual date the product received).
C. Product sent in for refund or exchange does not include all original accessories, attachments and packaging, or with damage on any part of the product.
D. Legal proof-of-purchase or receipts have been forged or tampered.
E. Product held no manufacturing defects after testing made by D1 STORE.
F. Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
G. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
H. Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.

Note: D1 Store Gift Cards are not eligible for return / refund. 

We understand products malfunction or might not work straight out of the box so we've got a dedicated team to help you get back in the air or filming on the ground. If you are experiencing a warranty issue, please do not hesitate to contact our repair/technical team through here (make sure to select warranty) or call us on (03) 9288 7880.