Order Process

Standard Shipping = $9 ($0 on orders over $99)
Express Shipping = $19

D1 Store utilises a wide network of couriers to ensure your items get delivered as fast as possible based on your shipping address. Below you will find the estimated delivery time-frame based on normal conditions:

Not all my goods have arrived
If some of your has not arrived, it is likely that your has been split into multiple shipments (sent from different warehouses) or some items may be in back / pre order.
If you think items are missing from your order, please contact our support team here.

My delivery hasn't arrived
We do apologise in advanced if you are having delays with your delivery. If your parcel has surpassed the estimated arrival date with no update from the courier, please contact our support team here.

My delivery arrived damaged
If any products that are delivered damaged, please contact our support team here.

If your order has NOT been dispatched:
You may be eligible to change your order, cancel your order or add to your order. Please contact our support team here.

If your order HAS been dispatched:
You may be eligible to change your order or cancel your order. However we may require the products to be returned to D1 Store before proceeding. Please contact our support team here.

International Shipping is available upon request and will be charged a higher rate than the Domestic Australian Shipping Rate. Please contact us with your cart items via onlineorders@d1store.com.au or (03) 9288 7800

If your're missing full items.
We sometimes send certain products from alternative warehouses due to inventory levels. However if you are missing an item from your invoice, please contact our support team here.

If your're missing items from sealed box.
Please check all packaging, pockets and zips (on shoulder bag).
If you are missing items from a sealed package, please contact our support team within 14 business days of receiving the goods for replacement. We are unable to supply missing items after 14 business days of receiving the goods. Please contact our support team here.

We want you to love your new product and if you feel like your drone, camera or gimbal doesn't quite suit your needs, you may be eligible for the following within 30 days from the invoice date:

1. A full refund if unactivated.
2. A exchange (no restocking fees)
3. A refund if activated (re-stocking fee at the discretion of D1 Store).

This is available for all purchases of brand new products (excludes advertised Demo, Ex-Demo, Refurbished and Open Box) made online or instore via D1 Store Pty Ltd.

Please Note:
1. Exchanges must be of equivalent value or higher.
2.This does NOT Include Activated DJI Care Refresh

To learn more, please do not hesitate to contact D1 Store via info@d1store.com.au or (03) 9288 7800

For more information on the following, please do not hesitate to contact D1 Store via info@d1store.com.au or (03) 9288 7800

1. Exchange can be requested under one of the following conditions:

a. Product has sustained damage in transit, which was found when being unpacked and checked with the presence of the courier.
b. Misrepresentation of the product purchased based on original description of the product.
c. Manufacturing defect(s).
d. Change of mind within 30 days on Drones, Cameras and Gimbals.
e. Change of mind within 14 days on Accessories.

Note: If exchanged to a lower priced product, the monetary difference will be transformed into store credit.

2. Return / Refund / Replacement can be requested under one of the following conditions:

a. [DOA] Replacement / Return / Refund will occur when a manufacturing defect of the product was found within 14 days since of receipt or delivery date. Any claims beyond 14 days will be required to go through warranty.
b. Refund / Return / Replacement will occur when the Product has been exchanged once but still has manufacturing defect.
c. Return can occur if the delivery exceeds the estimated delivery date by 14 Business Days or a Refund if deemed Lost in Transit by the courier.
d. Change of mind of a drone, camera or gimbal within 30 days, however a restocking fee of 20% will apply to products that have been activated;
e. Change of mind of an accessory within 14 days, however a restocking fee of 20% will apply to products that been opened and/or used.

3. Return / Refund and/or Exchange cannot be requested under one of the following conditions:

a. Customer did not immediately report damage sustained in transit of the product.
b. Refund or exchange is requested after 30 days of purchase (since the actual date the product received).
c. Product sent in for refund or exchange does not include all original accessories, attachments and packaging, or with damage on any part of the product.
d. Legal proof-of-purchase or receipts have been forged or tampered.
e. Product held no manufacturing defects after testing made by D1 STORE.
f. Crash or burning caused by non-manufacturing defects, as well as any damage caused by unauthorized modification, entry of foreign body (water, oil, sand, etc.), improper installation or operation.
g. Labels, Serial Numbers, waterproof mark, false proof mark, etc. show signs of tampering or altering.
h. Damage caused by external factors, including but not limited to: fire, flood, high wind strength and lightning strike.
i. [DOA] On the spot Replacements / Exchange cannot occur after the 7 Days has lapsed, the products will be required to under go a warranty claim.

Note: D1 Store Gift Cards are not eligible for return / refund.

We understand products malfunction or might not work straight out of the box so we've got a dedicated team to help you get back in the air or filming on the ground. If you are experiencing a warranty issue, please do not hesitate to contact our repair/technical team through here (make sure to select warranty) or call us on (03) 9288 7880.