Shipping policy
Everything you need to know about shipping at D1 Store. We aim to make your shopping experience as seamless as possible.
Shipping Rates
Convenient delivery options to suit your needs across Australia. We ship from Victoria via Australia Post, StarTrack, Direct Freight and Toll.
Order Process
Order FAQ
Can I change my delivery method?
Delivery method (shipping or click & collect) is locked once your payment is processed and cannot be changed.
If you've selected the wrong method, contact us as soon as possible. We'll cancel and refund your order in full so you can place a new one with the correct method.
Please double-check your delivery method before completing checkout.
Can I change my delivery address?
Your delivery address is verified against your payment details at checkout and cannot be changed once your order is placed.
If you notice an error, contact us immediately — before your order is dispatched — and we'll advise your options.
Can I change my click & collect store?
Your collection store is set when your order is placed and can't be changed afterwards.
If you need to collect from a different store, contact us and we'll cancel and refund your order so you can place a new one at your preferred location.
What do I need to collect my order?
Photo ID matching the name on the order is required for all click & collect orders. For higher-value orders, the cardholder must collect in person.
Shipping FAQ
Which shipping couriers do you use?
D1 Store utilises a wide network of couriers to ensure your items get delivered as fast as possible. Below are the estimated delivery timeframes under normal conditions:
| Courier | Service | Estimated delivery |
|---|---|---|
| Australia Post | Standard Delivery | Victoria: 2–4 business days Interstate: 3–6 business days |
| Australia Post Express | Express Post | Victoria: 1–2 business days Interstate: 1–3 business days |
| StarTrack Premium | Larger items | Metro Melbourne: next business day Victoria: 1–2 business days Interstate: 1–3 business days |
| StarTrack Express | Large bulky commercial | 2–7 business days |
| Direct Freight | Bulky orders & mostly metro | Metro Melbourne: next business day Interstate: 2–6 business days |
| Toll Priority | Metro only | Victoria: 1–2 business days Interstate: 1–3 business days |
I'm having delivery issues
Not all my goods have arrived
If some of your items have not arrived, your order may have been split into multiple shipments or some items may be on back/pre-order. If items are missing, contact our support team.
My delivery hasn't arrived
If your parcel has surpassed the estimated arrival date with no update from the courier, contact our support team.
My delivery arrived damaged
If any products are delivered damaged, contact our support team.
I want to change or cancel my order
If your order has NOT been dispatched:
You may be eligible to change, cancel or add to your order. Contact our support team.
If your order HAS been dispatched:
You may be eligible to change or cancel, however we may require the products to be returned to D1 Store before proceeding. Contact our support team.
Do you ship internationally?
International shipping is available upon request at a higher rate than domestic. Contact us with your cart items via onlineorders@d1store.com.au or (03) 9288 7800.
I am missing items in my order
Missing full items:
We sometimes ship from alternative warehouses. If you're missing an item from your invoice, contact our support team.
Missing items from a sealed box:
Please check all packaging, pockets and zips. If items are still missing, contact our support team within 14 business days of receiving the goods. We are unable to supply missing items after 14 business days. Contact support.