DJI Authorised Retail Store, D1store, offers a trusted repair service for all your DJI products*.
Our qualified DJI engineers only use 100% genuine parts and test every repair to ensure 100% working order. All our repairs have a quick turnover time and come standard with a warranty for your peace of mind.
Flown into something?
Malfunctioned because of
a hardware problem?
hung because of
a software issue?
needs its arms or
All the DJI drones sold from D1 Store, such as the Mavic Air, Mavic Pro, Phantom Pro V2.0 and the Inspire 2, are covered by a Warranty. If your drone’s warranty has not lapsed, please get in touch with DJI’s After Sales Service to claim warranty.
However, if your drones’ warranty has lapsed, all you need to do is give us your name and contact information, tell us which drone you have and what’s wrong with it.
Please provide us with as much details as possible, this ensures a better understanding of your drone, resulting in a faster and more efficient repair.
You can expect to hear from us within the next 24 business hours.
Contact us and we will let you know how your drone is doing. or call direct line 03 92887880(Office Opening hour Mon-Fri 10AM-5PM)
How do I know if my drone is covered by a Warranty or not?
You'll find the Warranty period of a DJI drone indicated on its product page right before you purchase it at D1 Store. You’ll also find the Warranty documentation when you unbox your new drone.
How much will my repairs cost me?
Repair costs vary according to the type and extent of the damage as well as the model of your drone. You can get a quote when you contact us and select “Repair quotes” as the topic. Be sure to include the model of your drone and all the possible details of the repairs it needs in the “Your enquiry” section.
Is there a fee for just assessing the damage of my drone?
D1Store does not charge for repair quotes, however shipping fee may apply for refused repairs. All repairs must pay upfront.
How long will it take to fix my drone?
It usually takes between 5 to 8 business days to repair a drone. The duration of the repair depends on the type and extent of the damage. Scroll up to see how you can Check on Your Drone’s Repair Progress.
What kind of damage is not covered by a Warranty?
We regret that some types of damage, such as those caused by water, are irreparable, and that others are not covered by DJI’s Limited Warranty. See DJI's After Sales Service Policies for a full list of the kind of damages that are not warranty-covered.
What can I do about damage that is not Warranty-covered?
D1 Store paid Repair Service is there to help with repairable damage that is not covered by a Warranty. DJI Care Refresh protects your drone against human caused damage, click here to learn more.
Is there a Warranty that covers or guarantees repair work?
We guarantee our repair work with a 90-day warranty, which means that if the repairs prove to be unsatisfactory within that period, you may return your drone to us for further repairs, free of charge.
Do you repair other DJI products apart from drones?
Yes, our DJI-certified engineers also repair DJI OSMO, DJI Goggles and DJI Crystal Sky.