DJI Care Refresh for the DJI OM5 (DJI Osmo Mobile 5) is the perfect way to protect your investment. It's a comprehensive service plan that offers two replacements units in one year, allowing you to enjoy your DJI product with greater peace of mind wherever you go. With the DJI Care Refresh, you will receive a prioritised replacement service including accidental water damage. The care program minimises downtime and will get you back to filming in no time.
Your product is eligible for DJI Care Refresh provided it meets the following criteria:
▪ Brand new unactivated product
▪ Activated for less than 30 days
▪ Genuine Australian Stock
Two Fast Replacements.
The DJI Care Refresh offers two replacements in one year. You can have your product replaced for a small excess fee. The first replacement fee is $14 AUD with the second replacement fee being $18 AUD.
Global Service and Support.
Exclusive International Warranty Service provided by DJI Care Refresh, you can have access to replacement or repair service at any DJI Authorised Repair Centre across the globe after confirming the product eligibility. The international warranty service is only available for DJI products purchased from official DJI Stores and Authorised Resellers including D1 Store.
Full Coverage, Hassle-Free.
DJI will replace your product if an accident occurs. Whether it's from water damage, collision, or any other reason. The replacement units that are provided are brand-new products or equivalent to brand-new products in performance and reliability.
DJI Care Refresh Service Process.
DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.
When an accident occurs involving your aircraft, you can choose replacement or repair at an additional cost and the DJI Service Centre will respond to your request accordingly.
Cover your Action 2 for two full calendar years with a 2 year Care Refresh plan for DJI OM5. The 2 year Care Refresh plan includes all the perks of standard DJI Care Refresh plus additional repair and replacement opportunities. Learn More >
Shop with Confidence.
Australia's First & Only Authorised DJI Retail Store
Our team are dedicated to providing you with the best service and price on all your DJI products from Consumer to Enterprise. With our conveniently located stores around Australia, our product specialists will guide you through which drone will be perfect for you and provide all the tips and tricks needed for a safe and enjoyable flight. Take advantage of our additional services including Rental, Trade-In, New Pilot Experience and Repairs.
A 1 year Care Refresh plan does not extend the standard 12 Month Warranty. If your drone is purchased through D1 Store, your drone will have the 2nd year extended warranty (excluding batteries) by default.
A 2 year Care Refresh plan does extend the standard 12 Month Warranty out to 24 Months Warranty. This is calculated from when the DJI Care Refresh is bound to your drone.
Email email@example.com with your drone model and serial number. We will ask for 2 simple photos and will re-open the care refresh binding window for ~24 hours.
It is calculated from when the DJI Care Refresh service is bound to your aircraft no matter when your device was activated.
No Stress! Email firstname.lastname@example.org with your order number, drone serial number, and model. Our team will then provide the necessary instructions to get your Care Refresh bound!
The DJI Care Refresh covers for Pilot/User error whereas the Manufacturer's Warranty covers the product malfunction due to a non-user error. If a malfunction occurs during the warranty period, DJI will provide the appropriate service whether that is replacement or repair. If a user error occurs, you will simply need to pay an excess fee (if you have enough replacements remaining on your care plan) and DJI will exchange the damaged drone for a replacement drone (if the error occurs when the Care Refresh plan is active).